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The Ritz-carlton Phoenix

The Ritz-carlton Phoenix

2401 East Camelback Road
Phoenix, AZ US 85016 Map It
Phoenix Neighborhoods :Central Phoenix and Downtown

Reviews

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  • Bad customer service

    05/04/2013

    I recently stayed at the ritz carlton, phoenix az with my husband, kids and in-laws. we paid for the club level room and the this worker named paul (he' ...

    I recently stayed at the Ritz Carlton, Phoenix AZ with my husband, kids and in-laws. We paid for the club level room and the this worker named Paul (he's bald and white) our first night there he lingered around us no one else in the room, every move we made he was behind us. On Sunday night, my husband took a nap and our kids and my in-laws went to the club level for appetizers, my kids were getting an extra appetizers foe my husband and me and the man Paul was right behind my kids and was telling my kids this isnt dinner and it's only one per person. We paid good money for the Ritz to be treated the way we were. This man was very raceist! 

  • disappointed in concierge service in club level

    05/03/2013

    Attendant at the club level was very rude and made me feel unconfomrtable while at thie club level. he actually had the nerve to scold at my children. for example ...

    Attendant at the club level was very rude and made me feel unconfomrtable while at thie club level. He actually had the nerve to scold at my children. For example my child was attempting to get more than one snack, and the Male attendant said with a smirk on his face "hey kid this is not dinner, I could make dinner reservations for you.." in a rude manner. My son was actually taking a snack for myself and parents. When my son mentioned this to me I was astonished that the Ritz Hotel chain would employ such rude persons. I am from the Los Angeles area and have stayed at various Ritz Carltons including Pasadena and Marina Del Rey, and all I can say is that it was the first time I felt RACISM against me. The Ritz should evaluate their employees on an ongoing basis to ensure good cutomer service with no racism. Extremely UPSET. (White Male, Bald in Late 50's.)

  • Lovely, well-appointed hotel. Room clean and comfortable.

    11/15/2011

    Luxurious hotel in urban setting.across the street from boutique mall with high end stores and restaurants. staff very friendly and helpful. as you would expect of this high-end ...

    Luxurious hotel in urban setting.Across the street from boutique mall with high end stores and restaurants. Staff very friendly and helpful. As you would expect of this high-end property

  • DON'T FORGET YOUR BILL

    02/17/2010

    Ritz unnlike other hotels doesn't take the time to deliver your bill to your room. if you want to wait in line for it on your last day when ...

    ritz unnlike other hotels doesn't take the time to deliver your bill to your room. If you want to wait in line for it on your last day when your running to the airport that is what they want. If you call back and have them emial it to you FORGET IT. Unless you give them detialed information and fax them a form they can't help you. You can't deal with the Hotel you go to a central processing (ie contractor). Nnot worrth whatevery= money for such and average hotel.

  • Ritz Carlton - great Hotel

    01/09/2008

    We stayed here with a group going to the insight bowl at sun devil stadium and would stay here again in a minute. wonderful staff, great food, fast room service; ...

    We stayed here with a group going to the Insight Bowl at Sun Devil Stadium and would stay here again in a minute. Wonderful staff, great food, fast room service; everyone was very helpful and nice. A top rate hotel. We loved it!

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